Privacy Policy

cloudpork.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our infrastructure cost analysis services.

This policy applies to all users of CloudPork's services, including our website, applications, and related services (collectively, the "Services").

Information You Provide

• Account Information: Name, email address, company information, billing details
• Campaign and Ad Account Data: Campaign exports, ad platform access tokens, spend and performance data (varies by analysis method)
• Usage Information: Analysis requests, preferences, support communications
• Enterprise Information: Compliance requirements, security preferences, deployment specifications

Information We Collect Automatically

• Usage Data: How you interact with our Services, features used, time spent
• Technical Data: IP address, browser type, device information, operating system
• Performance Data: Service performance metrics, error logs, system diagnostics

We use collected information to:

• Provide and improve our ad spend analysis services
• Generate cost optimization recommendations and reports
• Maintain and secure your account
• Process billing and payments
• Provide customer support and technical assistance
• Send service updates and important notices
• Analyze usage patterns to improve our Services
• Comply with legal obligations and enforce our Terms

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our Services, including cloud infrastructure providers, payment processors, and AI model providers. These providers are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of CloudPork, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Multi-factor authentication and role-based access
• Infrastructure Security: Secure cloud infrastructure with regular security audits
• Data Isolation: Customer data is logically separated and access-controlled
• Compliance: SOC 2 Type II, GDPR, and HIPAA compliance for Enterprise plans

We retain information for the following periods:

• Account Data: While your account is active and for legitimate business purposes thereafter
• Analysis Data: 90 days
• Connected Account Access Tokens: Stored only while the account remains connected; permanently deleted immediately upon disconnection
• Usage Logs: Up to 2 years for service improvement and security purposes
• Billing Records: As required by law and accounting standards

You may request deletion of your data at any time, subject to legal and operational requirements.

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing

To exercise these rights, please contact us at privacy@cloudpork.com.

Our Services are based in the United States. If you access our Services from outside the US, your information may be transferred to, stored, and processed in the United States and other countries.

We implement appropriate safeguards for international transfers, including standard contractual clauses and adequacy decisions where applicable.

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our Services at least 30 days before the changes take effect.

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your privacy-related inquiries within 30 days of receipt.